Aged Care Services with Trilogy Care
Aged Care Services with Trilogy Care
At Dream Big Support Services, we provide high-quality in-home care through our valued partnership with Trilogy Care, one of Australia’s leading Home Care Package providers delivering excellent value.
Trilogy Care empowers older Australians to live independently at home with care tailored to their individual needs. Their affordable and flexible Home Care Packages—including Self Managed and Self Managed PLUS options—allow clients to maximize their government subsidies.
By partnering with such a trusted Home Care Package provider, Dream Big Support Services enhances its unique and supportive approach to self managed home care. Together, we ensure that clients receive the best possible support to maintain their independence and quality of life.
How to Apply for a Home Care Package
Getting started with a Home Care Package from Trilogy Care is simple. Follow these steps to apply:
Check Your Eligibility
Apply for an assessment with My Aged Care either online at myagedcare.com.au or by calling 1800 200 422. If eligible, the Aged Care Assessment Team (ACAT) will visit your home or contact you over the phone to determine your care needs.
Have Your ACAT Assessment
During the assessment, the ACAT assessor will determine the level of care you need and your priority for receiving a Home Care Package.
Find Out Your Assessment Outcome
My Aged Care will send an outcome letter that includes your eligibility, the services you can receive, and any additional information. You'll be placed in the National Priority System until a package becomes available.
Being Assigned a Package
Once assigned, you'll receive a referral code to access your package. If you choose Trilogy Care as your provider, contact Trilogy Care at 1300 459 190.
For more information, please call 1300 459 190 or visit the website at trilogycare.com.au.
Start Self-Managing with Trilogy Care
Once your package is activated, you can begin receiving services through Trilogy Care.
For more information, please call 1300 459 190 or visit our website at trilogycare.com.au.
Switching Home Care Package Providers
Switching to Trilogy Care is easy and stress-free. Follow these steps to change your Home Care Package provider:
Call Your Current Provider
Notify them of your plan to transfer and nominate a termination date (typically provide 2 weeks' notice).
Retrieve Your Referral Code
Call My Aged Care at 1800 200 422 (press option 5) or use the online portal to reactivate your referral code.
Contact Trilogy
Care
Call Trilogy Care at 1300 459 190 (press option 1) and provide your referral code to begin the onboarding process.
Home Care Management Options
Self Managed (15% Fee)
Trilogy Care charges 15% p.a. of the package amount for self management. Clients can:
- Source and manage their own services and equipment.
- Rely on Trilogy Care for managing financial components, such as payments and reimbursements.
- Work with a dedicated Care Partner to create and modify their care plan and budget.
This option maximizes care hours while allowing recipients full control over who provides their care.
Self Managed PLUS (26% Fee)
For those seeking more assistance, Self Managed PLUS charges 26% p.a. and includes:
- A Care Coordinator to manage services and equipment on behalf of the client.
- Ongoing package management, allowing clients to focus on their day-to-day lives.
- Decision-making power for recipients, with services aligned to their preferences.
Why Choose Trilogy Care?
Affordable Packages
Trilogy Care offers lower fees compared to traditional providers, ranging from 15% to 26% (versus the usual 30%-35%).
Transparent Pricing
Trilogy Care’s pricing is clear, with no hidden fees and easy billing, ensuring your package goes further in providing the care you need.
Flexibility and Control
Maintain control over your care with the ability to choose Dream Big Support Services or other care providers, giving you complete freedom.
Dedicated Support
You'll have a personal Care Partner who will assist you throughout your care journey, ensuring you always have someone to turn to.
Compliance and Reliability
Trilogy Care operates with no sanctions and maintains a strong relationship with the Aged Care Commission, ensuring compliance and reliability.
Care Coordination
The Self Managed PLUS option includes a Care Coordinator, handling service coordination to let you focus on what truly matters – living your best life.
How Trilogy Care and Dream Big Support Services Work Together
Trilogy Care has partnered with Dream Big Support Services to bring you comprehensive, quality care options. Here’s how it works:
Express
Interest
Contact Dream Big Support Services to learn about available care services.
Trilogy Care Onboarding
Dream Big completes a referral form, and Trilogy Care manages onboarding.
Management Option
Opt for Self Managed or Self Managed PLUS
Service Coordination
Dream Big coordinates services based on your care plan and budget.
Getting Started with Trilogy Care
Sign-Up Process
Complete an Online Questionnaire and Sign the Home Care Agreement
The questionnaire collects essential information, including your medical and medication health summary. Upon completion, you'll sign the Home Care Agreement.
Attend a Care Plan
Meeting
Trilogy Care will schedule a care plan meeting over the phone. During this meeting, a customized care plan and budget will be developed.
Once the steps are completed, you can start receiving services and send invoices to Trilogy Care for payment.