Dream Big Support Services

Aged Care provider in Toowoomba with Trilogy Care

Aged Care provider in Toowoomba with Trilogy Care

At Dream Big Support Services, we provide high-quality in-home care through our valued partnership with Trilogy Care, one of Australia’s leading Home Care Package providers delivering excellent value.

Trilogy Care empowers older Australians to live independently at home with care tailored to their individual needs. Their affordable and flexible Home Care Packages—including Self Managed and Self Managed PLUS options—allow clients to maximize their government subsidies.

By partnering with such a trusted Home Care Package provider, Dream Big Support Services enhances its unique and supportive approach to self managed home care. Together, we ensure that clients receive the best possible support to maintain their independence and quality of life.

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How to Apply for a Home Care Package

Getting started with a Home Care Package from Dream Big Support Services is simple. Follow these steps to apply:

Check Your Eligibility

Apply for an assessment with My Aged Care either online at myagedcare.com.au or by calling 1800 200 422. If eligible, the Aged Care Assessment Team (ACAT) will visit your home or contact you over the phone to determine your care needs.

Have Your ACAT Assessment

During the assessment, the ACAT assessor will determine the level of care you need and your priority for receiving a Home Care Package.

Find Out Your Assessment Outcome

My Aged Care will send an outcome letter that includes your eligibility, the services you can receive, and any additional information. You'll be placed in the National Priority System until a package becomes available.

Being Assigned a Package

Once assigned, you'll receive a referral code to access your package. If you choose Dream Big Support Services as your provider, contact Dream Big Support Services at (07) 4595 1132.

Start Self-Managing with Dream Big Support Services

Once your package is activated, you can begin receiving services through Dream Big Support Services.

For more information, please call 1300 459 190 or visit our website at trilogycare.com.au.

Switching Home Care Package Providers

Switching to Dream Big Support Services is easy and stress-free. Follow these steps to change your Home Care Package provider:

Call Your Current Provider

Notify them of your plan to transfer and nominate a termination date (typically provide 2 weeks' notice).

Retrieve Your Referral Code

Call My Aged Care at 1800 200 422 (press option 5) or use the online portal to reactivate your referral code.

Contact Dream Big Support Services

Call Dream Big Support Services at (07) 4595 1132 and provide your referral code to begin the onboarding process.

Home Care Management Options

Self Managed (15% Fee)

Trilogy Care charges 15% p.a. of the package amount for self management. Clients can:

This option maximizes care hours while allowing recipients full control over who provides their care.

Self Managed PLUS (26% Fee)

For those seeking more assistance, Self Managed PLUS charges 26% p.a. and includes:

Why Choose Trilogy Care?

Affordable Packages

Trilogy Care offers lower fees compared to traditional providers, ranging from 15% to 26% (versus the usual 30%-35%).

Transparent Pricing

Trilogy Care’s pricing is clear, with no hidden fees and easy billing, ensuring your package goes further in providing the care you need.

Flexibility and Control

Maintain control over your care with the ability to choose Dream Big Support Services or other care providers, giving you complete freedom.

Dedicated Support

You'll have a personal Care Partner who will assist you throughout your care journey, ensuring you always have someone to turn to.

Compliance and Reliability

Trilogy Care operates with no sanctions and maintains a strong relationship with the Aged Care Commission, ensuring compliance and reliability.

Care Coordination

The Self Managed PLUS option includes a Care Coordinator, handling service coordination to let you focus on what truly matters – living your best life.

How Trilogy Care and Dream Big Support Services Work Together

Trilogy Care has partnered with Dream Big Support Services to bring you comprehensive, quality care options. Here’s how it works:

Express
Interest

Contact Dream Big Support Services to learn about available care services.

Dream Big Support Services Onboarding

Dream Big completes a referral form, and Trilogy Care manages onboarding.

Management Option

Opt for Self Managed or Self Managed PLUS

Service Coordination

Dream Big coordinates services based on your care plan and budget.

Getting Started with Dream Big Support Services

Sign-Up Process

Complete an Online Questionnaire and Sign the Home Care Agreement

The questionnaire collects essential information, including your medical and medication health summary. Upon completion, you'll sign the Home Care Agreement.

Attend a Care Plan
Meeting

Trilogy Care will schedule a care plan meeting over the phone. During this meeting, a customized care plan and budget will be developed.

Once the steps are completed, you can start receiving services.

Download Our Brochure

For more information on our Home Care Packages and services, download our comprehensive brochure below: